HELP / FAQs
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund. Please check Returns & Refunds for more information.
ARE DELIVERY CHARGES AND RETURNS COSTS REFUNDABLE?
There are no delivery charges or return costs. We offer free returns.
HOW DO YOU EXCHANGE AN ITEM WITH DFLORENCIA.COM?
We do not do exchanges only Returns & Refunds.
HOW DO I CONTACT DFLORENCIA?
Should you require information or help, please do not hesitate to contact our Client Service on +44 20 7998 6286, where one of our dedicated Service Advisors will be happy to assist you. Alternatively, please use the contact form to contact them via email.
WHERE DO I BUY DFLORENCIA PRODUCTS?
Our Dflorencia items are also available to purchase online via our website dflorencia.com
HOW DO I STAY INFORMED WITH DFLORENCIA?
By subscribing to the Dflorencia Newsletter, you will be informed about the latest products, events and news.
Contacting us
If you have any questions about this Policy, please contact us.
This document was last updated on July 7th 2024.